Białystok, Białystok, Podlaskie Voivodeship, Polska
Rosti Poland
20. 10. 2025
Informacje o stanowisku
about-project :
As a Service Desk Support Engineer you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
responsibilities :
Provide 2nd line helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Troubleshooting issues escalated from 1st line of support and providing advice on the appropriate action
Perform maintenance tasks on domain servers and applications
Utilize and maintain the helpdesk tracking software
Document internal procedures
Administer enterprise applications
Manage remote deployment solutions
Cooperation with technical support from 3rd line
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
requirements-expected :
Proven experience as a 2nd line service desk support engineer
High school diploma or equivalent
Good analytical and problem solving skills
Up-to-date technical knowledge
An in depth understanding of the software and equipment the customers/employees are using
Experience with Microsoft Azure enterprise application’s
Familiar with remote desktop applications and help desk software
Very good level in English
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
integration events
corporate sports team
parking space for employees
pre-paid cards
sharing the costs of tickets to the movies, theater
