International Paper Global Business Services Center
6. 6. 2024
Informacje o stanowisku
about-project :
You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents and requests involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
responsibilities :
Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
Follow and understand incident resolution processes with focus on appropriate routing of tickets
Meet clearly defined performance metrics
Work efficiently in a Team environment
requirements-expected :
Customer focus and exceptional phone etiquette
Good communication and listening skills
Excellent time management and organizing skills
Analytical problem solving abilities
Detail oriented
Fluency in written and spoken English and Spanish
Readiness to work around one weekend shift per month
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
