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IT Service Desk Specialist with French Miejsce pracy: Katowice Your responsibilities Act as the first-line contact for users reporting incidents or submitting service requests. Communicate clearly and professionally with users in English and French. Diagnose, resolve, or escalate incidents in line with established support processes. Document actions taken and solutions provided in the ticketing system. Monitor ticket lifecycle, ensuring timely follow-up and resolution. Perform call-backs, troubleshooting activities, and procedural follow-ups when required. Manage critical and high-priority incidents according to defined guidelines. Contribute to continuous improvement by creating or updating support documentation and procedures. Perform account management tasks (creation, modification, deactivation) and activities requiring elevated system access. Collaborate regularly with Key Users and Subject Matter Experts to improve service quality. Employer requirements Very good command of English and French (spoken and written). Hands-on experience with operating systems and business applications in a support environment. Background in customer service or IT service desk roles. Strong communication skills and a solution-oriented mindset. Ability to work effectively in a team and manage tasks in a structured manner. Familiarity with incident management processes and best practices. What employer offers Comprehensive benefits package including private medical care (with optional dental, senior care, and oncology packages), life insurance, and access to a flexible benefits platform offering over 40 options such as streaming services or a sports card. Structured onboarding and Buddy Program, enabling you to learn on the job with support from experienced professionals delivering solutions for leading global organizations, including Fortune 500 companies. Hybrid working model after onboarding, combining work from a modern office with a fully equipped home office setup (laptop, monitor, chair provided). Extensive learning opportunities with access to more than 70 development paths and certifications (e.g. GenAI, Excel, Project Management, Business Analysis), as well as platforms such as EF Languages, Pluralsight, Coursera, Udemy Business, and TED Talks. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities no dress code extra social benefits Arche Consulting Sp z o.o. We want to connect Companies and Candidates, to help find talents aligned with our partners values and goals. We know that everyone is unique. We want to get to know them so we can achieve full alignment better and faster. We believe that people are the most important resource, and an investment in selection of employees is an investment in development of the company. The right Employee will fit the company not only with their competence, but also with their personality and values. We build an image that is professional, but also friendly and open to individuality. We want to make each and every Candidate and Client feel part of our community.We operate on a collaborative basis, providing a sense of comfort and trust by presenting Employers with matched Candidates. Our commitment allows us to take better care of our Candidates and Clients. We build lasting relationships with them by supporting them throughout the recruitment process. You can be sure that with our help you will find the right Employer. Following our guiding motto - “Make yourself known” - we guarantee not only an accelerated process, but most importantly - a better fit. nr KRAZ: 8162. Please include a chosen consent in you resume:In conjunction with Art.6 par. 1 item a) of the General Data Protection Regulation of 27th April 2016, I hereby give my consent to proceed my personal data contained in my resume and / or any other submitted documents by Arche Consulting Sp. z o.o. Sp. K with its seat in Katowice (40-112) 25 Morelowa Street for the purpose of applying for this recruitment process.I hereby give my consent to proceed my personal data for the purpose of future prospect recruitment processes by Arche Consulting Sp. z o.o.I hereby give my consent to circulate my personal data by Arche Consulting Sp. z o.o. to the potential employers for the purpose of presenting my application within recruitment processes including my personRegister KRAZ: 8162