thyssenkrupp Automation Engineering GmbH Sp.z o.o. Oddział w Polsce
6. 3. 2026
Informacje o stanowisku
responsibilities :
You primarily take care of first- and second-level support for end users from analysis, classification and processing to final incident/problem resolution
First level support for the international locations (Germany, Italy, Hungary, Spain, Poland) is also part of your area of responsibility
The scope includes first-level support for Windows solutions including Microsoft Cloud, client management, smart devices, problem with printers, software distribution, company-specific application, non-ERP and CAx
You will ensure the necessary documentation of the IT systems relevant to the IT Service Desk and end users and take over the maintenance of the knowledge base and SharePoint pages in the IT Service Desk
You will take care of the replacement of the PC workstations and the management of the IT equipment
requirements-expected :
You have a degree in computer science, business informatics or a comparable IT qualification
You have several years of IT professional experience, ideally in first- level support (IT-Helpdesk)
You have extensive experience in the management of operating systems and clients as well as Microsoft Office
You have basic knowledge of Active Directory, smart devices and PC hardware
You have a high level of customer orientation, a confident appearance, a high level of self-motivation and a team-based way of working
You are fluent in written and spoken English, better you speak also German
CVs in English
offered :
An internationally well-positioned IT department
Modern IT tools and defined global IT processes
Good communication and teamwork with the headquarters in Germany and 2nd Level Support
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
