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Technologies-expected : Microsoft Azure about-project : We’re building something exceptional in Tricity - a brand-new Shared Service Centre by a leading Scandinavian logistics company known for its people-first approach. At this hub, innovation meets collaboration, creating an environment where teamwork and growth drive everything we do. As an IT Service Desk Specialist, you’ll be the first point of contact for our colleagues’ tech needs, ensuring their workdays run smoothly with timely, effective assistance. But your role goes beyond quick fixes—you’ll also help refine processes and foster a collaborative IT environment that powers our success. Your contributions will be vital in keeping our global operations connected and thriving. responsibilities : Guiding on Microsoft 365: Assist with troubleshooting and optimizing Outlook, Teams, Share Point, and One Drive to keep everything running smoothly. Managing Access Like a Pro: Handle accounts, password resets, and permissions in Active Directory and Azure AD. Troubleshooting from Anywhere: Solve issues with software, hardware, and networks remotely using top-tier support tools. Creating Clarity: Build and update user guides to empower colleagues with easy, self-service solutions. Staying Available: Be part of our 24/7 emergency hotline team, ensuring round-the-clock technical support when it’s most needed. requirements-expected : Someone who thrives on solving challenges, building strong relationships, and making a tangible impact. You’ll need to be approachable, resourceful, and able to translate technical terms into language everyone understands. In your application, we hope to see: 3–5 years in IT support or a related role. Knowledge of Microsoft 365, Active Directory, Azure AD, and ITSM tools like Topdesk. A knack for troubleshooting hardware, software, and network issues. Fluent English skills (B2+/C1) to support our global teams. Suggested: ITIL certification or knowledge of its principles. Experience in managing emergency response systems. offered : Competitive salary tailored to your unique skills and experience: 6 500 - 13 000 PLN gross on contract of employment A hybrid work model (from Gdansk) - enjoy a mix of office buzz and home comfort Flexiblility An attractive benefits package thats more than the basics. Real opportunities to grow your skills in a global setting. A modern, bright office space thats perfect for collaboration (and a laugh or two).