Informacje o stanowisku

Ready to Solve IT Challenges and Keep Things Running Smoothly?

A Scandinavian logistics company is setting up an exciting new IT hub in Tri-City, and we’re on the lookout for an IT Help Desk Specialist to join us on this journey. If youre passionate about problem-solving, user support, and keeping systems running like clockwork, this role is made for you!

In this position, you’ll be the first point of contact for technical assistance, ensuring that your colleagues can work seamlessly with the technology they need. Beyond day-to-day troubleshooting, you’ll have the opportunity to contribute to process improvements, share insights with the team, and help shape a supportive IT environment in our growing company.

What we expect

• At least 3-5 years of experience in a similar role
• Relevant education or certifications in IT support or related fields preferred
• User Account & Identity Management: Proficient in managing user accounts and
  groups in Active Directory and Azure AD, including troubleshooting MFA setups.
• Troubleshooting & Problem-Solving: Skilled in diagnosing and resolving issues with
  Microsoft 365, hardware, software, and network systems, ensuring great experience and
  minimal disruption to users.
• Customer Service and Communication: Friendly and approachable communication
  style, with the ability to explain technical issues clearly and calmly to non-technical
  users.
• ITIL Foundations: Knowledge of ITIL principles to handle incidents and requests
  professionally and efficiently.
• Fluent in English (B2+/C1)
• Knowleadge of Microsoft 365 suite, Microsoft Defender, Topdesk

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment contractwith a reputable, growing company,
• hybrid work modeland flexible hours—because we know life outside of work is important,
• a people-first culture rooted invalues like respect and commitment,
• attractive salary and benefitsthat reflect your experience,
• realopportunities to shape processes and make a difference in our IT team.

Your tasks

• Technical Support for Microsoft 365: Provide user support for Microsoft 365applications (Outlook, Teams, SharePoint, OneDrive), resolving issues and ensuringsmooth functionality across these platforms.
• Account and Access Management: Assist users with account-related issues,including password resets, MFA setup, and access permissions via Active Directory andAzure Active Directory.
• Remote Troubleshooting: Use remote support tools to diagnose and resolve issues
  with software, hardware, and networks, ensuring users can continue their work with
  minimal disruption.
• Documentation and Knowledge Sharing: Contribute to the knowledge base by
  creating or updating user guides and documentation to support self-service solutions.
• Customer Interaction and Ticket Management: Maintain a positive and helpfulattitude in all interactions, manage service requests and incidents through the ITSMtool, and escalate issues when necessary.
• 24/7 Emergency Hotline: As part of our commitment to continuous support, you’ll
  join our 24/7 emergency hotline team, helping to ensure round-the-clock assistance for
  urgent technical issues.

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