As a Service Desk Agent, your mission is to deliver exceptional technical support in our client, ensuring the smooth functioning of their IT systems. You will play a pivotal role in providing assistance to end-users, troubleshooting technical issues, and maintaining a high level of customer satisfaction. This position involves an initial regular on-site commitment in Ellwangen.
requirements-expected :
Language Skills: Proficiency in German is mandatory for effective communication with clients. English language proficiency is a plus.
Technical Expertise: In-depth knowledge and hands-on experience with Active Directory are essential.
Customer Service: Proven experience in providing excellent customer service and technical support.
Problem Solving: Strong analytical and problem-solving skills to diagnose and resolve IT issues promptly.
Communication: Clear and concise communication skills, both written and verbal, to interact effectively with clients and team members.
Flexibility: Adaptability to work in a dynamic environment, both on-site and remotely, and adjust to changing priorities.
Team Player: Collaborative attitude with the ability to work effectively within a team and contribute to a positive work environment.
Time Management: Efficient time management skills to prioritize tasks and meet deadlines.
