Informacje o stanowisku

Responsibilities:

• Provide first-line support through the Service Desk, handling incidents and service requests via various channels, including phone, intranet, and email,
• Update incidents with relevant and detailed information promptly and efficiently,
• Keep customers informed about the status of their incidents and manage the trouble ticket through to resolution,
• Escalate incidents or troubleshoot tickets following the companys escalation procedures,
• Ensure that Customer Service Level Agreements (SLAs) are met or exceeded,
• Respond to customer inquiries in a timely and effective manner,
• Document customer interactions on their accounts in the required format,
• Execute transactions following prescribed guidelines and within set timelines,
• Maintain customer and user confidentiality and ensure data protection at all times,

Requirements:

• Proficiency in English and German at a C1/B2+ level,
• Any type of experience in a Service Desk/Tech Support role, providing remote support for laptops, desktops, LAN issues, application support, small forms, etc.,
• Intermediate knowledge of troubleshooting small forms (iOS, Android, Windows),
• Experience working in a busy ICT Service Desk environment, demonstrating skills in systems, support, diagnostics, and issue resolution,
• Intermediate knowledge of registry fixes, patch upgrades, virus troubleshooting, security, and encryption,
• Intermediate knowledge of network collaboration tools and VPN troubleshooting,
• Basic understanding of networking concepts,

Our client offers:

• The opportunity to work with a prestigious client,
• An internal training program,
• A great work atmosphere,
• The chance to participate in international projects and gain experience with various businesses,
• A selection of social benefits to choose from,

Kraków - Oferty pracy w okolicznych lokalizacjach