Informacje o stanowisku

responsibilities :

• You will be first point of contact for internal UTM employees for IT-related requests and faults during business hours and on call outside business hours
• Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults during business hours and on call outside of business hours
• Processing of incidents in ticketing system, taking into account the agreed response and processing times
• Processing of workflow tasks within the agreed SLAs
• Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
• Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
• Participation in regular meetings, if required (e.g. OnCall Meeting, CAB Meeting)

• Fluent in Polish/ English min. B2
• Knowlage of Operating System: Windows 11
• Expirience in working with SAP
• Knowledge of Windows administation tool and MS Office 365 Package
• General IT network knowledge
• Strategic and conceptual skills, empathie and flexibility

• We are transparent in communication, procedures, information and strategy
• We innovatively address the needs of our consumers
• We are goal and relationship oriented
• We are proactive and responsible. We take matters into our own hands
• We respect ourselves, others & our sustainable planet

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• no dress code
• coffee / tea
• drinks
• parking space for employees
• employee referral program
• ZFŚS

Poznań - Oferty pracy w okolicznych lokalizacjach