Join our team as an IT Service Desk Agent and support one of the largest clients in the retail industry. You will be responsible for delivering high-quality technical support, resolving IT issues, and assisting end-users with their daily technology needs across a network of retail stores.
responsibilities :
Receiving and logging user support requests
Diagnosing and resolving technical issues related to software, hardware, and networks
Supporting cash registers, payment terminals, and POS systems, including the GK system
Escalating more complex issues to the appropriate support teams
Monitoring and updating ticket statuses in the IT service management system
Assisting users with applications and IT systems
Creating and updating technical documentation and user guides
requirements-expected :
Fluency in French (C1 level)
Fluency in English (B2 level)
At least 1-2 years of experience in a similar role
Knowledge of Windows and macOS operating systems
Basic understanding of computer networks and protocols
Experience in supporting cash registers, payment terminals, and POS systems (including the GK system)
Willingness to work in a shift-based schedule, including weekends: Monday to Saturday between 7:00 AM – 10:00 PM and Sundays between 7:30 AM – 2:00 PM
Strong teamwork and problem-solving skills
Ability to work under pressure in a dynamic environment
offered :
The opportunity to gain experience in international structures, working with the everyday use of foreign languages
A full-time position in a hybrid or remote (3 days in the office in the center of Warsaw)
Comprehensive onboarding: 2 days on-site in Warsaw, followed by a month-long client introduction in France
Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
An extra day of leave to celebrate your birthday
Employee Referral Program
No Dress Code
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
