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Technologies-expected : Office365 Windows technologies-optional : Jira Service Desk about-project : Cloudica is a dynamically operating company on the modern technology market. We help clients understand and adapt to the digital world. We are looking for an experienced IT Helpdesk who will help us implement projects and services, enabling further dynamic development. responsibilities : Providing high-quality support for many clients of our company (1st and 2nd line of support) - incident resolution based on the agreed SLA parameters Analyzing system problems and errors - providing substantive information to the next line of support Direct and remote user support in solving everyday problems Administration of user accounts in the AD system (Active Directory, Azure AD) Configuration and testing of computer hardware and IT infrastructure Creating operational procedures Cooperation with IT administrators requirements-expected : English B2 At least 2 years of experience working on the 2nd IT Support Line Experience in the field of on-site and remote customer service Experience in supporting users in the following technologies: Office365 (Mail, Teams, etc.), Windows 10 systems, One Drive, Print services, Workstations (in particular Dell) Knowledge of the ticket handling system (practice in working with Jira Service Desk will be an additional advantage) Willingness to learn new technologies and personal development Pro-active attitude - focus on effective problem solving offered : B2 B contract Flexible work system A creative working atmosphere Development training Benefits (including co-financing for medical and sport packages) benefits : private medical care sharing the costs of professional training & courses flexible working time