Cloudica is a dynamically operating company on the modern technology market. We help clients understand and adapt to the digital world.
We are looking for an experienced IT Helpdesk who will help us implement projects and services, enabling further dynamic development.
responsibilities :
Providing high-quality support for many clients of our company (1st and 2nd line of support) - incident resolution based on the agreed SLA parameters
Analyzing system problems and errors - providing substantive information to the next line of support
Direct and remote user support in solving everyday problems
Administration of user accounts in the AD system (Active Directory, Azure AD)
Configuration and testing of computer hardware and IT infrastructure
Creating operational procedures
Cooperation with IT administrators
requirements-expected :
English B2
At least 2 years of experience working on the 2nd IT Support Line
Experience in the field of on-site and remote customer service
Experience in supporting users in the following technologies: Office365 (Mail, Teams, etc.), Windows 10 systems, OneDrive, Print services, Workstations (in particular Dell)
Knowledge of the ticket handling system (practice in working with Jira ServiceDesk will be an additional advantage)
Willingness to learn new technologies and personal development
Pro-active attitude - focus on effective problem solving
offered :
B2B contract
Flexible work system
A creative working atmosphere
Development training
Benefits (including co-financing for medical and sport packages)
benefits :
private medical care
sharing the costs of professional training & courses
