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SZUKAJ
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IT Service Desk 1st line Analyst
Warsaw
Nazwa pozycji
IT Service Desk 1st line Analyst
Lokalizacja
Warszawa
, Warsaw, Masovian Voivodeship, Polska
Firma
DLA PIPER GSC POLAND sp. z o.o.
Dodano
17. 10. 2025
Informacje o stanowisku
technologies-expected :
Active Directory
responsibilities :
Handling technical notifications by the ticket service ( ServiceNow), email, phone
Remote IT support to company global users
Diagnosing and solving technical problems
Assists employees with incident resolution or service request management
Instruct users on usage of application systems
Suggests process improvements and share best practices with colleagues
requirements-expected :
Excellent English skills
At least 2 years of relevant experience
High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
Support packages including Service Management Tools such as Hornbill SupportWorks, Remote access tools such as Remote Assistance and RDP
Knowledge of legal applications
The ability to communicate effectively at all levels with both the business and other IT departments
Exceptional customer service skills with good attention to detail
offered :
Great opportunity to help shape and influence the overall design of GSC
Opportunity to interact with multiple cultures in the dynamic organization
Work atmosphere built on support and mutual respect
Attractive set of benefits (sport cards, private healthcare for employees and family members language courses)
Stable employment
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
fruits
integration events
Praca Warszawa
Administrator IT Warszawa
Specjalista ds. bezpieczeństwa IT Warszawa
Warszawa - Oferty pracy w okolicznych lokalizacjach
Warszawa
Piaseczno
Pruszków
Legionowo
Wołomin
Grodzisk Mazowiecki
Otwock
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MKM Support
120 032
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