IT Service Desk 1st line Analyst

Your responsibilities

• Handling technical notifications by the ticket service ( ServiceNow), email, phone
• Remote IT support to company global users
• Diagnosing and solving technical problems
• Assists employees with incident resolution or service request management
• Instruct users on usage of application systems
• Suggests process improvements and share best practices with colleagues

Our requirements

• Excellent English skills
• High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
• Support packages including Service Management Tools such as Hornbill SupportWorks, Remote access tools such as Remote Assistance and RDP
• Knowledge of legal applications
• The ability to communicate effectively at all levels with both the business and other IT departments
• Exceptional customer service skills with good attention to detail
• Excellent telephone manner
• Team player, consider colleagues and have a flexible approach

What we offer

• Great opportunity to help shape and influence the overall design of GSC
• Opportunity to interact with multiple cultures in the dynamic organization
• Work atmosphere built on support and mutual respect
• Attractive set of benefits (sport cards, private healthcare for employees and family members language courses)
• Stable employment

No two careers - or two people - are the same at DLA Piper. You can be yourself in a diverse team where every voice is heard and your success is recognised. So find out more about being valued for who you are as well as what you do, in a global law firm that commits to you and your career.