Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

• Participate in design, optimization, and implementation new solutions for CMC users
• Provide front line IT support to client
• Manages relationships with key vendors (in conjunction with the IT Manager)
• Install, maintain, and troubleshoot all computer hardware and software
• Provide end–user, routine maintenance, and infrastructure support
• Moderate network performance and troubleshooting
• Assists in the design and development of procedures according to IT standards, functional specifications and design requirements
• Compose and maintain technical specifications and documentation
• Remain active and aware as the second level of IT end user support
• Assist other IT Teams (Client Engineering, ExchangeAD, Security, Network, etc.) to ensure customer requests are being met in a timely manner
• Manage recorded ticketscases according to SLA
• Resolve routine and non-routine problems through standard troubleshooting procedures recommending and implement best practice solutions

• 3 - 5 years of Service Delivery experience
• Must be Technology savvy IT professional with skills / experience that covers the following:
• Knowledge of Windows Server Family
• Knowledge of client operating systems Windows 10/11 & various MS Office Suite
• Knowledge of Android and iOS based mobile devices
• Basic Knowledge of Network Printer devices (configurationinstallation)
• Basic Knowledge of diagnosing problems in TCP/IP computer network
• Basic Knowledge of Server Roles as DNS, DHCP, Active Directory
• Basic Knowledge of MECM, Intune, Entra, MS Teams and dedicated phone devices a plus
• Bachelor’s degree in Computer Science, Information Technology, or relevant field of study is highly desirable
• Excellent English written and verbal communication skills;
• Strong verbal and written communication skills with the presence and style to present information to executives
• Knowledge of IT service processes (ITIL) and best practices
• Driving license
• Advanced PC troubleshooting skills
• Able to travel up to 10% of the time
• Able to work 4 days a week at Zawiercie location and preferably 1 day a week remotely

• Stable job based on permanent job contract
• Competitive compensation
• Great benefit package (health insurance, medical care, sport cards/entertainment bonus)
• Company Social Benefit Fund
• Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding
• Friendly work environment
• Working hours: 8.00 a.m.- 4 p.m.

Zawiercie - Oferty pracy w okolicznych lokalizacjach