Informacje o stanowisku

technologies-expected :

• Windows Server
• Android
• iOS

• Participate in design, optimization and implementation of new solutions for CMC users
• Provide front line IT support to client
• Leading person for telephone system based on MS Teams and Audiocodes devices
• Manages relationships with key vendors (in conjunction with the IT Manager)
• Install, maintain and troubleshoot all computer hardware and software
• Provide end–user, routine maintenance and infrastructure support
• Moderate network performance and troubleshooting
• Assists in the design and development of procedures according to IT standards, functional specifications and design requirements
• Compose and maintain technical specifications and documentation
• Remain active and aware as the second level of IT end user support
• Manage recorded tickets/cases according to SLA
• Resolve routine and non-routine problems through standard troubleshooting procedures recommending and implement best practice solutions

• 3 - 5 years of Service Delivery experience
• Advanced PC troubleshooting skills
• Must be Technology savvy IT professional with skills / experience that covers the following:
• __ Knowledge of Teams environment and SIP devices
• __ Knowledge of Audiocodes solutions (SBC, SBA, MP, OVOC) as a plus
• __ Knowledge of Windows Server Family
• __ Knowledge of client operating systems Windows 10/11 & various MS Office Suite
• __ Knowledge of Android and iOS based mobile devices
• __ Basic Knowledge of Network Printer devices (configuration/installation)
• __ Basic Knowledge of diagnosing problems in TCP/IP computer network
• __ Basic Knowledge of Microsoft Identity and endpoint management solutions
• Bachelor’s degree in Computer Science, Information Technology or relevant field of study is highly desirable
• Excellent English written and verbal communication skills
• Strong verbal and written communication skills with the presence and style to present information to executives
• Knowledge of IT service processes (ITIL) and best practices
• Driving license

• Stable job based on permanent job contract
• Competitive compensation and motivation system
• Work in the office in Zawiercie
• Hybrid work schedule
• Great benefit package (health insurance, medical care, sport cards/entertainment bonus)
• Company Social Benefits Fund
• Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding
• Friendly work environment

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• preferential loans
• drinks
• extra social benefits
• pre-paid cards
• holiday funds
• sharing the costs of holidays for kids
• school layette

Zawiercie - Oferty pracy w okolicznych lokalizacjach