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Technologies-expected : Windows Server Android i OS about-project : Provide front line IT support to client (Desktop Support, End-User Computing, Workplace Services). Install, maintain and configure PCs, printers, associated peripherals and software. Troubleshoot and provide end–user, HW and SW support, routine maintenance, infrastructure support. Ensure that calls and tickets for support are dealt promptly and appropriately. Liaise with internal customers and vendors as required. responsibilities : Participate in design, optimization, and implementation new solutions for CMC users Provide front line IT support to client Manages relationships with key vendors (in conjunction with the IT Manager) Install, maintain, and troubleshoot all computer hardware and software Provide end–user, routine maintenance, and infrastructure support Moderate network performance and troubleshooting Assists in the design and development of procedures according to IT standards, functional specifications and design requirements Compose and maintain technical specifications and documentation Remain active and aware as the second level of IT end user support Assist other IT Teams (Client Engineering, ExchangeAD, Security, Network, etc.) to ensure customer requests are being met in a timely manner Manage recorded ticketscases according to SLA Resolve routine and non-routine problems through standard troubleshooting procedures recommending and implement best practice solutions requirements-expected : 3 - 5 years of Service Delivery experience Must be Technology savvy IT professional with skills / experience that covers the following Knowledge of Windows Server Family Knowledge of client operating systems Windows 10/11 & various MS Office Suite Knowledge of Android and i OS based mobile devices Basic Knowledge of Network Printer devices (configurationinstallation) Basic Knowledge of diagnosing problems in TCP/IP computer network Basic Knowledge of Server Roles as DNS, DHCP, Active Directory Basic Knowledge of MECM, Intune, Entra, MS Teams and dedicated phone devices a plus Bachelor’s degree in Computer Science, Information Technology, or relevant field of study is highly desirable Excellent English written and verbal communication skills Strong verbal and written communication skills with the presence and style to present information to executives Knowledge of IT service processes (ITIL) and best practices Driving license Advanced PC troubleshooting skills Able to travel up to 10% of the time Able to work 4 days a week at Zawiercie location and preferably 1 day a week remotely offered : Stable job based on permanent job contract Competitive compensation Great benefit package (health insurance, medical care, sport cards/entertainment bonus) Company Social Benefit Fund Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding Friendly work environment Working hours: 8.00 a.m.- 4 p.m. benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance preferential loans drinks extra social benefits pre-paid cards holiday funds sharing the costs of holidays for kids school layette opportunity to obtain permits and licenses