IT Service Delivery Lead at MBDA
Manage and support local IT services at MBDA Poland. This role ensures day‑to‑day operational excellence in user support, service coordination, issue resolution, and process improvement across both office and light industrial environments. The IT Service Delivery Lead will be the go‑to person for users, local stakeholders, and international IT teams alike.
Responsibilities
- Act as the main point of contact for all local IT service matters – from user support to coordination with global IT teams.
- Provide hands‑on IT support to users in both office and light industrial areas (laptops, printers, accounts, VPN, Wi‑Fi, MS Office, etc.).
- Monitor and follow up on external partner performance and escape issues if SLAs are not met.
- Translate user needs into technical language and communicate effectively with central IT teams.
- Support the introduction of new IT systems and services.
- Document processes, systems, and interfaces within the industrial landscape.
- Work with a user‑first attitude – ensuring clarity, professionalism, and a high level of support experience.
- Ensure proper control of software version control and hardware asset management.
- Deputise for the IM Manager as required.
- Travel to the UK and other MBDA sites to support technical strategy execution.
Qualifications
- Solid IT knowledge covering end‑user computing, applications, networking, and infrastructure.
- At least three years of experience in a similar role.
- Hands‑on experience in providing IT support (helpdesk, service desk, site IT, support engineer or similar).
- Good command of English (written and spoken – C1 level).
- Ability to work independently and take initiative in solving user problems.
- Ability to write technical documentation.
- Very good communication & interpersonal skills.
- Familiarity with factory processes (Stores, Logistics, Manufacturing, Quality).
- Full, clean driving licence.
- Ability to hold Polish Security Clearance at “Secret” level (“Tajne”).
Nice to Have
- Experience supporting users in both office and industrial environments.
- Familiarity with Microsoft Office, SCCM, SharePoint, MDM, printing, JIRA or similar.
- A service‑oriented mindset with strong interpersonal and problem‑solving skills.
What We Can Offer
- Open‑ended contract after 3 months’ probation.
- Private healthcare, sport card, annual bonus, subsidy of professional training.
- Excellent career progression, training and career development opportunities.
- Two days of remote work after probation.
- Work within a function that is business critical, contributing to the overall company business plan and making a real difference.
- Being part of a team that focuses on relationships and a good atmosphere.
Seniority level
Employment type
Job function
Industries
- Defense and Space Manufacturing
Referrals increase your chances of interviewing at MBDA by 2x.
