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Technologies-expected : Active Directory responsibilities : Working within the EMEA Service and Delivery Team you will manage your own workload within Team and Company objectives. You will liaise closely with the user community providing technical hardware and software support together with identifying business problems, working on varied projects, interpreting requirements and recommending & implementing solutions which fit with the Company’s agreed strategy. This is a varied and challenging role encompassing a wide spectrum of IT responsibilities from support through implementation to project technical support. Context: To ensure business systems run smoothly and efficiently. To ensure that business systems and processes are relevant, effective and add value to the business. To ensure business requirements and needs are effectively analysed and that systems are developed to meet those requirements. To transfer specific systems knowledge to the IT user community, supporting and training them in becoming self- reliant and effective Key Accountabilities: Act as an escalation point for IT related issues Conduct triage on all incoming helpdesk tickets. Resolve or escalate as appropriate in a timely manner Where necessary identify and evaluate new products & provide solutions. Ensure IT systems are running efficiently to minimise disruption to the business. Provides deskside, telephone, email, and remote support with respect to company business systems and infrastructure. Assists senior IT staff with project work as required. Ensure compliance with national legislation and other standards (CUI, GDPR SOX regarding data and use of IT systems. Ensure appropriate back-up processes and procedures are in place and that they are carried out effectively. Maintain records as appropriate. Liaise with external suppliers and support teams. Carry out ad-hoc tasks as requested. Strong technical background with outstanding troubleshooting skills, excellent communication skills with a can-do attitude and be a self-starter who delivers solutions in high-pressure situations. Key Responsibilities Respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd/3rd line support while working with other support workgroups (Infrastructure, Cloud Application Support, etc.) to resolve/fulfil incidents, requests, and drive problem management. Log and track the status of assigned requests for IT support and services, ensuring regular user updates. Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements. Provide technical solutions to IT and business requests/requirements, engaging with key IT Stakeholders where appropriate. Provide the relevant equipment and support for meetings as required by the users. Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified. Maintain the hardware inventory to ensure accuracy and strictly follow the procurement process. Perform proactive maintenance on supported systems, ensuring supported location / sites are visited for IT maintenance on the agreed schedule. Provide regular updates to customers and internal teams on progress with items, escalating issues where a technical or management escalation is required. Build positive relationships with internal and external users to enhance the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. requirements-expected : Advanced Active Directory administration (user and group management, adding objects to the domain, etc.) Office 365 Admin Suite (Managing licenses, Mailboxes, Share Point etc). Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals. Experience with current Windows operating systems, installation, support, and troubleshooting. Experience in building/imaging software for deploying corporate standard images to such as MDT or Intune. IOS configuration, support, and user assistance, including mobile device management solutions such as Intune or other MDM Solutions. Understanding of Service Management concepts. ITIL foundation Ability to work independently and as part of a team. Ability to prioritize own workload and meet agreed deadlines Ability to communicate effectively at all levels Exposure to common applications i.e. Microsoft Office 365 & Outlook and other Microsoft Applications Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals Experience with common build and imaging software for deploying corporate standard images to standard desktop hardware Experience in IT Service management logging systems; ideally Service Now or similar. offered : Umowę o pracę od pierwszego dnia w firmie o przyjaznym środowisku, bez względu na płeć i wiek Szeroki pakiet benefitów pozapłacowych; Ubezpieczenie medyczne, także dla osoby towarzyszącej i dzieci Kartę Multisport, także dla osoby towarzyszącej i dzieci Dodatkowe świadczenia socjalne Kartę przedpłacone ZFŚS Dodatkowe szkolenia Program rekomendacji pracowników benefits : flexible working time corporate sports team parking space for employees extra social benefits pre-paid cards holiday funds baby layette employee referral program opportunity to obtain permits and licenses charity initiatives