Deploy, configure, and support end-user hardware (PCs, laptops, mobiles, printers), operating systems, and productivity software.
Apply ITSM processes (asset, change, incident, request, problem, and project management) to meet service level agreements.
Maintain and refresh the IT disaster recovery plan; conduct stakeholder walkthroughs as needed.
Support site-based IT systems and participate in troubleshooting, root cause analysis, and problem resolution.
Drive operational excellence, security, and infrastructure initiatives; identify improvement opportunities.
Lead peers and influence customers to ensure compliance with IT standards and share best practices.
Participate in internal audits and contribute to budgeting and forecasting for IT infrastructure.
Uphold company policies on ethics, data protection, security, and compliance; safeguard physical and information assets.
Analyse complex data to recommend improvements and lead technical teams with minimal supervision.
requirements-expected :
Bachelors degree, Associate degree or high school diploma
4 years IT experience required
ITIL foundations certification and/or CompTIA A+ certification is nice to have
MS Windows Operating Systems and MS Office Suites
Hardware - PC’s, laptops, mobile devices, PC peripherals
Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. is very nice to have
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization
offered :
Competitive compensation and benefits package (health and life insurance, multisport, local benefits)
Flexible working solutions
Excellent working environment – safety and ethics are important for us
Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
Learning & Development - we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
