This hybrid role combines IT Project Management and Business Analysis. The successful candidate will manage IT projects, analyse business requirements, and drive digital improvements within SPB Polska. The role involves close collaboration with internal stakeholders, external vendors, and development teams to ensure successful project execution and digital innovation
responsibilities :
Project Management: Oversee IT projects from initiation to completion, ensuring alignment with business objectives, budget, and timelines.
Business Analysis: Gather and analyze business needs, translate them into functional requirements, and collaborate with development teams to implement solutions.
Process Improvement: Identify inefficiencies and recommend technological enhancements to optimize operations and customer experience.
Stakeholder Communication: Act as a bridge between business units, IT teams, and third-party providers to align technical solutions with business goals.
Vendor Management: Coordinate with external technology partners, ensuring service quality and contractual compliance.
Call Center & Claims Automation: Enhance IVR, call center systems, AI-driven automation, and claims management platforms.
Compliance & Security: Ensure IT solutions adhere to regulatory requirements and company policies.
Testing & Deployment: Support UAT (User Acceptance Testing), system rollouts, and post-implementation support.
requirements-expected :
Bachelors or Master’s degree in IT, Business Administration, or a related field.
3+ years of experience in IT project management and business analysis, preferably in insurance, finance, or customer service industries.
Strong understanding of IVR, call center systems, and AI-driven automation.
Experience with process optimization, system integrations, and IT change management.
Proficiency in project management methodologies (Agile, Waterfall, or Hybrid).
Knowledge of compliance and security standards relevant to IT and insurance.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Fluent in Polish and English (written and spoken).
offered :
A dynamic and innovative work environment within an international company.
Opportunities for professional growth and career development.
Competitive salary and benefits package.
The chance to lead impactful digital transformation initiatives.
