We are seeking highly skilled and experienced Project Manager who will join a team working in a global container liner shipping company. You will lead a pivotal transition of our IT Service Desk operations across multiple locations in Europe.
Possibility of 100% remote work with occasional travel to project sites.
responsibilities :
Coordinating and managing the transition of IT Service Desk operations from Germany to new locations
Overseeing six workstreams, ensuring alignment with project timelines and deliverables
Managing risk, reporting, and communication with internal stakeholders and external parties
Collaborating closely with internal teams, providing guidance on the quality and direction of the provided solutions
Supporting the implementation of enhancements such as Experience Management (using Nexthink), Chatbot integration in Teams, automation of Service Request workflows, and a new cloud-based Contact Center solution
Ensuring a seamless service transition by following best practices in transition management, including review, shadowing, reverse shadowing, and go-live support
requirements-expected :
Minimum of 5-7 years of experience as a IT Project Manager
Certified Project Manager (PMP, PRINCE2, or equivalent)
Certified in ITIL
Proven experience in Service Management and Support processes
Experience in managing IT Service Desk operations and familiarity with state-of-the-art services (e.g., XLAs, Chatbots) is highly desirable
Experience in managing transitions, including review, shadowing, and go-live processes, is a plus
Strong leadership, communication, and stakeholder management skills
Ability to engage actively in discussions about the quality and direction of provided solutions, not just focusing on steering, risk management, and communication
Proficiency in English at the C1 level
offered :
Financial transparency: the salary is: 23 520 – 30 240 PLN (140 – 180 PLN/h) + VAT
Clear wage model. 7N Consultants know exactly what’s 7N fee for its agent role on the project
Professional development support. We subsidize trainings, technical certificates, conference participation, and foreign language classes. Additionally, 7N Consultants have opportunities to take part in internal training sessions and develop their interpersonal skills within the framework of the 7N Secret Code
Access to e-learning platforms: internal – 7N Academy with recordings of technical trainings (e.g. AWS, Azure, AI, DevOps, Data Science, etc.), inspiring webinars (e.g. healthy eating, personal finance, language learning, etc.), and external platforms: Coursea, Mentorix
Cloud Path - a development program that includes online trainings on AWS and Azure, ending in a certification exam. Each participant receives access to e-learning platforms: Microsoft ESI, Google Cloud Platform
An opportunity to join 7N Inspiration Team - a group of 7N Consultants who consistently and actively share their professional knowledge and expertise
Career Development Program – a mentoring program that includes exploring your individual predispositions and preferences for career paths; providing insight into the latest trends and valuable positions in the IT industry. Participants meet with Career Agents and/or 7N Mentors
Cooperation with real experts – the average professional experience of a 7N consultant is 10 years
Comprehensive and personal project support from one of a 7N Agent. Priority regarding project continuity and quality
Numerous (10-12 each year) high-end events – both online and offline
Healthcare, Benefit Multisport and life insurance subsidies regardless of cooperation model. Access to Mindgram, a psychological support and professional development platform
Professional and quality-oriented recruitment process led by the most experienced recruiters in the industry
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
