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IT Production Process Specialist – M/F/D
  • Warsaw
IT Production Process Specialist – M/F/D
Warszawa, Warsaw, Masovian Voivodeship, Polska
Societe Generale Branch in Poland
15. 3. 2025
Informacje o stanowisku

responsibilities :


  • Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;
  • Monitoring and reporting on the performance and availability of the services;
  • Collaborating with stakeholders to understand their needs and expectations for the services;
  • Conducting trend analysis and forecasting to anticipate future requirements;
  • Identifying areas for service improvement and implementing necessary changes;
  • Acting as a point of escalation for process-related issues and incidents;
  • Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);
  • Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;
  • Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.

requirements-expected :


  • Practical knowledge of the ITIL approach (a certification is highly desirable);
  • Strong operational experience in IT Production;
  • At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
  • Proficiency in English, Polish & French would be an asset;
  • Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
  • Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
  • Strong organizational and interpersonal skills;
  • A proven sense of service and proactivity;
  • Higher education degree is required.

offered :


  • Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities.
  • An active role in an international structure and the opportunity for growth.
  • Access to educational platforms and language courses.
  • Employment contract and stability.
  • Competitive salary based on seniority and skills.
  • Support in quick adaptation in the company.
  • Extraordinary health package with extensive dental care.
  • Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment.
  • Even more benefits such as meal allowance, holiday fund, sports card and insurance.

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • integration events
  • dental care
  • retirement pension plan
  • saving & investment scheme
  • corporate library
  • coffee / tea
  • extra social benefits
  • holiday funds
  • employee referral program
  • charity initiatives
  • Lunch allowance
  • Well-being platform

  • Praca Warszawa
  • Administrator IT Warszawa
  • Specjalista ds. bezpieczeństwa IT Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


    89 650
    10 006