Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;
Monitoring and reporting on the performance and availability of the services;
Collaborating with stakeholders to understand their needs and expectations for the services;
Conducting trend analysis and forecasting to anticipate future requirements;
Identifying areas for service improvement and implementing necessary changes;
Acting as a point of escalation for process-related issues and incidents;
Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);
Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;
Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.
requirements-expected :
Practical knowledge of the ITIL approach (a certification is highly desirable);
Strong operational experience in IT Production;
At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
Proficiency in English, Polish & French would be an asset;
Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
Strong organizational and interpersonal skills;
A proven sense of service and proactivity;
Higher education degree is required.
offered :
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities.
An active role in an international structure and the opportunity for growth.
Access to educational platforms and language courses.
Employment contract and stability.
Competitive salary based on seniority and skills.
Support in quick adaptation in the company.
Extraordinary health package with extensive dental care.
Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment.
Even more benefits such as meal allowance, holiday fund, sports card and insurance.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
