IT Production Process Specialist – M/F/D

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Obowiązki

• Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;
• Monitoring and reporting on the performance and availability of the services;
• Collaborating with stakeholders to understand their needs and expectations for the services;
• Conducting trend analysis and forecasting to anticipate future requirements;
• Identifying areas for service improvement and implementing necessary changes;
• Acting as a point of escalation for process-related issues and incidents;
• Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);
• Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;
• Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.

Wymagania

• Practical knowledge of the ITIL approach (a certification is highly desirable);
• Strong operational experience in IT Production;
• At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
• Proficiency in English, Polish & French would be an asset;
• Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
• Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
• Strong organizational and interpersonal skills;
• A proven sense of service and proactivity;
• Higher education degree is required.

Oferujemy

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities. 
• An active role in an international structure and the opportunity for growth. 
• Access to educational platforms and language courses. 
• Employment contract and stability. 
• Competitive salary based on seniority and skills. 
• Support in quick adaptation in the company. 
• Extraordinary health package with extensive dental care. 
• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment. 
• Even more benefits such as meal allowance, holiday fund, sports card and insurance. 

Źródło: Societe Generale/Praca