As an IT Process Specialist, you will work in a small team and closely collaborate with the Technology department in The Netherlands. You will support various departments by performing standardized tasks, resolving and managing tickets, and handling administrative duties. Your role is to deliver a high quality of service and make sure all queries are resolved in a timely manner. Our Center of Excellence (CoE) is located in Cracow and this is a hybrid role with high flexibility. On average you are expected to be in the office two days a week.
The role is located in a newly created team which gives great possibilities for personal development and own initiatives!
The team will work in close cooperation with colleagues based in The Netherlands. The primary objective is to transition responsibilities from local teams and provide them with daily support. In addition to that, the team aims to optimize processes to improve efficiency.
responsibilities :
Support IT Process Manager
Work on standardized IT activities mostly in the form of tickets in different systems
Ownership in transition of new IT activities from local teams into the CoE
Analysing processes and pro-actively work on improvements to improve the ways of working
Take ownership in improvements and automation projects
requirements-expected :
A minimum of 3 to 5 years of experience in a comparable role.
Comprehensive expertise in Microsoft Office.
Exceptional organizational skills, with the ability to manage multiple priorities effectively.
Strong analytical skills with a focus on continuous process improvement.
High proficiency in both Dutch and English languages, as well verbal and written communication.
