IT Process Analyst Manager (SAP PPM & SAP PS)

Expected

As the Process Analyst Manager, you will act as a service provider working under the BTS Team Lead to support the daily operations and effective performance of the business solutions for the GSC area in SAP PPM and SAP PS. For SAP PPM focus will be on Portfolio Management (buckets, items, integration, configuration), and on PS we are looking for basic configuration knowledge (profiles, structure, UI, validations). Experience with SAP BW and BPC is needed. Sound Business analysis skills (requirements gathering and functional specification creation) and a must, while basic financial process knowledge (financial planning, asset accounting) is considered a plus.

In this respect, you are responsible for the resolution of minor and complex incidents & change/service requests and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential. Upon request, you will be part of a specific approved project as a customizing expert. You will be collaborating with local teams and global business owners in deploying global solutions to best suit local needs.

• Operations (Business process/system change requests)
• Having ownership of the application support requests coming from the Global Service Desk (GSD), provide application support for both Production and Development through resolution of minor and complex incidents & change/service requests. That includes:
• reproduce the problem in the test system
• investigate the solution, search for SAP notes if applicable, consult with relevant BTS experts, test implemented technical application notes, communicate, request, and monitor remote access by the application vendors technical support team
• test the solution
• provide and confirm problem solutions to end-users
• maintain appropriate documentation on the change request
• when required update the knowledge base tool
• provide input to the operational BTS procedures to enhance service to customers
• Minor/standard enhancements/projects:
• In regards to new enhancements, you will also analyze the requests coming from the Team Lead. For that: you will assist senior team members in the analysis of the feasibility of this business request in the context of the standard application solution.
• You will also participate in analyzing the impact of this requirement on the GRM (global versus local)
• Coordinate and conduct the application testing (new support packages, releases, functionality, and customizing) in close cooperation with quality assurance and technical team
• When participating in a project team you will: design business processes; configure and coordinate with external parties; unit testing; maintain appropriate documentation and definition, and roll-out of standards and templates; potentially participate in training the business community (key users); ensure transfer of knowledge/expertise from external consultants; potentially participate in training the business community (key users)
• Knowledge management
• Make a permanent effort to keep the End Users up-to-date and knowledgeable of the systems and business processes / best practices
• Provide knowledge transfer and best practices (global processes) to end-users through support/change request resolution
• Maintain the solution database by creating knowledge base articles and getting them validated by the appropriate Expert
• Process Documentation
• Maintain up-to-date appropriate documentation in your scope of responsibility this includes BPMLs, Process flows, Enterprise structure, and BTS operational procedures
• Work together with power users on documenting the processes from a business perspective
• Work together with the project team and the process/business Expert on documenting the processes from a technical perspective
• Ensure QA on the documentation executed by development teams
• Performance management
• Monitor the performance and effectiveness of specific business processes in close cooperation with the technical team
• Together with other Business Intelligence groups assess master data and reporting requirements for key users in his/her business area.

• Competitive pay and attractive annual bonus
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of 43 different nationalities

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• retirement pension plan
• no dress code
• coffee / tea
• leisure zone
• JTI Family Leave Benefit - additional paternity leave
• Anniversary awards
• JTI Benefit Platform

JTI GBS POLAND Sp. z o.o.