As an IT Operations Specialist at Displate, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This includes managing and supporting hardware, software, and network systems to maintain optimal performance and security. As an IT Operations Specialist, you will have plenty of opportunities to be a superhero for Displate every day. Were hungry for talents like you!
responsibilities :
Provide L1 technical support and handle user service requests and issue reports.
Administer IT equipment (computers and accessories) and maintain audio & video equipment.
Grant and revoke accesses for users according to the policies.
Prepare user manuals.
Troubleshoot and resolve technical issues promptly to minimize downtime.
Manage user accounts, permissions, and IT assets.
Ensure data security and compliance with relevant regulations.
Collaborate with the IT team to implement and upgrade systems.
Provide technical support and training to staff as needed.
requirements-expected :
Proficiency in using the Microsoft Windows and macOS operating systems
Proficiency in using office applications (Microsoft Office and Google Workspace suite)
Knowledge of Outlook365 or any other Microsoft enterprise solutions
Experience with Jira or any other issue management system
Experience in helpdesk, IT administration roles, or at least any other customer service role
Able to comfortably communicate in English (written and spoken) - B2 or higher
The role demands to be at least 4 days a week in the office (home office max 1 day a week)
offered :
⚕ Private healthcare plan + life insurance - we’ve got your back!
Sportscard - get up from your desk and go swimming!
Free English classes
20/26 days of paid holiday
Training budget - your skillset matters here.
Team building budget - never too much socializing.
benefits :
private medical care
fruits
corporate products and services at discounted prices
