responsibilities :

Act as the first and second level support for internal users, assisting with hardware and software issues
Ensure effective communication with users in line with SLA requirements
Escalate issues when necessary to appropriate teams or experts
Support software deployment and upgrades
Assist in creating IT standards and documentation
Manage workplace devices (setup, formatting, installation, decommissioning)
Monitor servers and minimize downtime through proactive support
Provide L1 support for network devices (routers, switches, printers)
Maintain and improve system documentation and internal knowledge sharing
Offer daily operational support across:
Windows, iOS, Android, and macOS environments
Microsoft 365 suite (L1/L2)
Intune Device Management (L1 – training provided)
Microsoft Azure Entra ID (training provided)
Basic network support (L1)

requirements-expected :

At least 1 year of experience with end user support and/or system administration
Proficiency in English (written and spoken)
Strong interpersonal/customer relations skills
Exceptional analytical and troubleshooting skills
Good documentation and presentation skills
Ability to communicate at non-technical level regarding the potentials and limitations of the system
Autonomy and teamwork in daily operations
Ability to evaluate risks and handle multiple priorities
Self-motivated and enthusiastic when working with difficult problems and tight deadlines
Understanding of LAN/WAN networking with the ability to troubleshoot network issues is a plus

offered :

benefits :

requirements-expected :