This position is to support overseeing of IT Service Delivery activities for Fluor’s Gliwice office, working together with more senior Service Delivery Coordinator.
responsibilities :
Provide initial point of contact to customers; respond to concerns, incidents, and service escalations; coordinate quick response and resolution of issues and outages
Apply policies, practices, and processes designed to ensure consistently high service performance; communicate customer feedback to supervisor to help develop quality improvement processes
Coordinate with outside vendors to place orders including hardware, software, technical services, as required
Utilize technical expertise to research, resolve, and respond, in a timely manner and in accordance with standards, to questions received via telephone calls, texts and/or e-mails
Organize and coordinate activities associated with installation, deployment and upgrade of software, hardware, and network facilities
Coordinate IT projects/initiatives; assist in developing long-term strategies and capacity planning for meeting future IT needs
Ensure IT security practices are met
Track all global and local changes to ensure the proper communication
Identify subsequent levels of escalation and escalate as appropriate while maintaining ownership; monitor critical local issues through resolution; communicate action and progress
Work collaboratively with the desk side support team by providing a service management focus, to include monitoring of ticket performance, service level attainment review, and guiding the improvement of knowledge entries, process, and efficiency
Coordinate Asset Management to include checking hardware stock and updating system
Ensure system connectivity of all site hardware, shared software, groupware, and other applications
requirements-expected :
Minimum secondary educationin the field of IT/electronics/telecommunication
IT/electronics/telecommunication or similar major degrees preferred
Minimum 2 years of work-related experience in support of IT
English language level B2 minimum (C1 preferred)
Knowledge of client operation systems (diagnostics and troubleshooting), server OS – Windows (Active Directory)
Good knowledge of hardware (servers, workstations and laptops, as well as network devices)
Ability to communicate effectively with audiences
Ability to attend to detail and work in a time-conscious and time-effective manner
May require knowledge in support of messaging environments (Teams, Outlook)
May require proficiency in areas of voice/video telecommunications technologies, including cell phones, and connections with user environments
May require proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management
Finally, you enjoy working in an international environment with colleagues from all around the world
offered :
Work in an experienced team on international projects for key clients
Benefits package (Medicover medical package, life insurance, employee pension scheme, co-financing for the Multisport card, co-financing for language courses, holiday bonus)
Employment based on an employment contract or B2B
Flexible working hours (we start work between 6:30 - 8:30)
Possible work in a hybrid model
Continuous development opportunities, including professional training and a self-study platform
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
