We are looking for an experienced IT Operations Specialist to join the Credit Assessment and Decision Technology area, operating within a mature BizDevOps model.

The role is focused on ensuring stability, reliability, and operational excellence of multiple Pega applications running in production and pre-production environments.

This position is strictly operations-oriented (not development) and plays a key role in production support, monitoring, incident handling, and release coordination for business-critical systems.

Work model: Hybrid 2 -3 days per week from the office

IT Operations Specialist – Pega Applications

Your responsibilities

• Operational Support & Monitoring:
• Accept, analyze, and resolve support tickets for multiple Pega applications
• Monitor application performance, system health, and business processes
• Perform proactive health checks and preventive maintenance activities
• Manage incident response and coordinate stakeholders during critical production issues
• Problem Management & Analysis:
• Troubleshoot complex issues in pre-production and production environments
• Perform root cause analysis as part of structured problem management
• Conduct detailed Pega log analysis and debugging using enterprise monitoring tools
• Document solutions and maintain a knowledge base for recurring issues
• Release & Deployment Operations:
• Execute application deployments using Pega Deployment Manager in line with ITIL processes
• Coordinate releases across multiple environments (Pre-Production, Production)
• Manage deployment schedules and communicate with business and technical stakeholders
• Perform post-deployment validation and rollback procedures when required

Our requirements

• Certifications & Process Knowledge
• Pega Certified System Architect (CSA) – mandatory
• ITIL Foundation certification or commitment to complete within 6 months
• Solid understanding of ITIL processes (Incident, Problem, Change, Release Management)
• Technical & Operational Skills
• 3+ years of hands-on experience in Pega application operations and production support
• Strong knowledge of Pega architecture, rule resolution, and system administration
• Practical experience with Pega Deployment Manager and environment management
• Strong skills in log analysis, debugging, and performance troubleshooting
• Experience with enterprise monitoring and alerting tools (PDC, Splunk)
• Understanding of deployment pipelines and release coordination
• Hands-on experience in incident and change management
• Experience with Pega on-premise infrastructure
• Knowledge of integration patterns and API management
• Familiarity with DevOps tools (Jenkins, Git, automated testing frameworks)
• Experience in financial services or banking environments