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IT Operations Site Support Miejsce pracy: Łódź Technologies we use Expected Microsoft Azure Microsoft Dynamics Microsoft Power BI Microsoft Excel Office365 Operating system Windows Your responsibilities Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s) You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores Deployment of IT Operations security measures Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested Deliver tasks and project work packages as needed Provide Operational handover (documentation) for acceptance of all new technologies implemented Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives Our requirements 2 years of working within a multi-national organisation with relevant experience in End User Support Hands-on experience in large-scale 24/7 enterprise environments hosting 000’s of users, complex systems, multiple cloud services and business locations To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365 Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data) Manage and own escalated issues to resolve incidents and critical support/service tickets Flexible and adaptable to changing business needs and processes Very good communication and presentation skills in written and spoken English with additional languages a bonus Microsoft certification in at least one of operating system or Office365 or Azure Must have: Local language (Polish) Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint Manufacturing / Operational Technology environments Understanding of ERP & CRM systems using Microsoft or equivalent technology Optional Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint Root-cause problem analysis and remediation Manufacturing / Operational Technology environments Understanding of ERP & CRM systems using Microsoft or equivalent technology This is how we organize our work This is how we work in house Team members IT administrator Development opportunities we offer intracompany training time for development of your ideas What we offer Friendly and informal environment based on trust and communication Possibility of stable employment in an international company with an established market position Attractive remuneration package including, among others, medical care and social package English language lessons Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance fruits integration events no dress code If you are interested in this position, please submit your updated CV, in English. Essentra Sp. z o.o. Essentra is a global market leader in plastic injection molded, vinyl dip molded and metal components. Uniquely, combining the expertise and flexibility of a manufacturer with the service and range of a distributor. "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w CV dla potrzeb niezbędnych do realizacji procesów rekrutacyjnych zgodnie z ustawą o ochronie danych osobowych z dnia 29 sierpnia 1997r. (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)