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IT Operations Manager
  • Wrocław
IT Operations Manager
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Michael Page
25. 12. 2024
Informacje o stanowisku

technologies-expected :


  • ServiceNow

responsibilities :


  • Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.
  • Ensure operational excellence and address service delivery issues promptly.
  • Lead the alignment between development and operations teams to meet business needs.
  • Drive digitalization of ITSM and enhance operations using tools like ServiceNow.
  • Implement best practices and maintain operational policies and procedures.
  • Foster a collaborative, high-performance culture and mentor teams.
  • Oversee performance reviews and guide team improvements.
  • Evaluate and recommend new technologies for infrastructure capabilities.
  • Lead change management processes and ensure smooth transitions when adopting new solutions.
  • Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.

requirements-expected :


  • Bachelors degree in Computer Science or related field.
  • 5-10 years of IT experience, with 3-5 years in managing IT operations teams.
  • Proven leadership and experience in service management, particularly in ITIL and Agile environments.
  • Strong knowledge of ITSM tools like ServiceNow.
  • Excellent communication and decision-making skills.
  • Ability to drive change, improve processes, and foster innovation.
  • Relevant certifications such as ITIL, PMP, or CISSP.

offered :


  • Opportunity to lead and shape a strategic IT hub for a global organisation.
  • Competitive salary and comprehensive benefits package.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.
  • Exposure to impactful IT projects with international scope.

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