Informacje o stanowisku

• Lead and shape the IT Operations Delivery team in a new IT Hub
• Drive continuous service improvement and operational excellence

About Our Client

Our client is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland.



Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Job Description

• Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.
• Ensure operational excellence and address service delivery issues promptly.
• Lead the alignment between development and operations teams to meet business needs.
• Drive digitalization of ITSM and enhance operations using tools like ServiceNow.
• Implement best practices and maintain operational policies and procedures.
• Foster a collaborative, high-performance culture and mentor teams.
• Oversee performance reviews and guide team improvements.
• Evaluate and recommend new technologies for infrastructure capabilities.
• Lead change management processes and ensure smooth transitions when adopting new solutions.
• Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.

The Successful Applicant

• Bachelors degree in Computer Science or related field.
• 5-10 years of IT experience, with 3-5 years in managing IT operations teams.
• Proven leadership and experience in service management, particularly in ITIL and Agile environments.
• Strong knowledge of ITSM tools like ServiceNow.
• Excellent communication and decision-making skills.
• Ability to drive change, improve processes, and foster innovation.
• Relevant certifications such as ITIL, PMP, or CISSP.

Whats on Offer

• Opportunity to lead and shape a strategic IT hub for a global organisation.
• Competitive salary and comprehensive benefits package.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Exposure to impactful IT projects with international scope.

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