Informacje o stanowisku

– Employment based on a permanent employment contract
– Collaboration with an experienced, international IT team
– A flexible role that can evolve with your interests and technical development
– The opportunity to influence helpdesk operations and enhance the overall user experience

– 3–5 years of experience in user and application support
– Strong knowledge of Windows 11 configuration and troubleshooting
– Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
– Basic understanding of networking concepts
– Familiarity with Active Directory and ticketing systems (e.g. ClickUp)
– Experience with tools such as asset management, patching, or email signature management is an advantage
– Fluency in English; experience supporting English-speaking users is a plus
– Structured, well-organised working style with strong communication skills
– Relevant IT education, training, or professional certifications

– Employment based on a permanent employment contract
– Collaboration with an experienced, international IT team
– A flexible role that can evolve with your interests and technical development
– The opportunity to influence helpdesk operations and enhance the overall user experience

,[Provide 1st line IT support through direct interaction with users, Manage, maintain, and optimise the ticketing system to ensure efficiency and clarity, Conduct user onboarding and deliver IT training sessions, Actively collaborate with the IT team and other business functions, Handle selected 2nd line support issues and escalate complex cases when required, Identify root causes of recurring incidents and propose long-term solutions, Support continuous improvement of internal IT processes and documentation Requirements: Windows Server, Microsoft Dynamics 365, Active Directory

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