Informacje o stanowisku

For a client in the manufacturing industry, we are seeking a candidate for the position of IT Onsite Support – Temporary replacement.

Responsibilities

1. Provide physical end-user support and be available to support the Servicedesk when a case requires physical interaction onsite.
2. Utilize IT service management tools.
3. Perform daily routines such as floorwalks and case reviews.
4. Provide IT equipment to users and manage stock.

Requirements

1. Basic IT knowledge and troubleshooting skills.
2. Self-reliance and good work organization.
3. Positive attitude and willingness to help.

KPIs

1. Contribute to meeting IT Strategy.
2. Ensure low turnaround time on trouble tickets.
3. Demonstrate strong onsite support skills.

Nice To Have

1. Good level of English.
2. High level of customer satisfaction focus.
3. Effective cost management awareness.
4. Participation in daily/weekly service management status meetings.

Purpose

1. The purpose of the role is to provide temporary physical end-user support and be available to support our Servicedesk when a case requires physical interaction onsite in Gdańsk.
2. IT Operations is part of the corporate 24/7 business model, working hours 8-16 but can be moved a bit around if needed.
3. You will be working for 6 weeks with the possibility of extension.

Stable employment conditions – the offer assumes long-term cooperation based on B2B or UZ.

The cooperation is stationary – meetings in the office (in Gdańsk) with the team.

Dimension of hours: Full-time.

Recruitment is one-stage, final feedback within 1 week after the interview.

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