IT Network Engineer

Miejsce pracy: Katowice

Your responsibilities

Support our customers and field personnel with troubleshooting and resolving customer issues via the phone, chat, and email.
Manage all customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner.
Interact and Support additional core areas of Automation, including our controllers, operator interfaces, and networks, with limited supervision.
Provide technical support to customers in English in the field of configuration and troubleshooting of Cisco network devices and VMware virtualization.
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance.

Min. 3 years of experience in a similar position.
Bachelor’s degree in Electronics, Electrical Engineering or Computer Science or related Technical field (ie. IT, Informatics...).
Experience with Network Design & Architecture, Cisco IOS & Command Line, Linux & VMWare.
Knowledge of Lan / Wan Network Technologies.
Good command of the English language.

Knowledge and experience with IoT Technologies.
Experience with the Cisco IOS command-line interface (CLI) for configuring, monitoring, and maintaining Cisco devices, CCNA or CCNP certification.
Experience with Network Architecture Design.
Functional knowledge of industrial communication networks, including ControlNet, DeviceNet, and EtherNet/IP.
Experience configuring and troubleshooting managed Ethernet switches and routers.
Proven ability to handle high pressure work situations when interacting with customers over the phone.
Knowledge and ability to use issues in the field of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, ...).
Knowledge and ability to use virtualization technology in practice - VMware.
Knowledge of an additional European Language would be an asset.
Willingness to work in shifts and on weekends.

A quick recruitment process
The chance for long-term cooperation on projects for top players in numerous sectors
Opportunities for future assignments with other leading clients through Hays

Your CV will be verified by a Hays Recruiter
The recruiter will contact you by phone – a 15-minute conversation about the project and your experience
Meeting with the client – max 2 stages
Offer
Welcome to the project!

Hays IT Contracting is a cooperation based on B2B rules.

We connect IT specialists with the most interesting technological projects on the market.