Technologies-expected : Confluence technologies-optional : Microsoft Dynamics SAP Azure Dev Ops Java Script Type Script responsibilities : training activities: developing and implementing knowledge management policies, and procedures aligned with the deployment roadmap priorities; designing and delivering engaging and interactive training sessions, workshops, and webinars using a variety of instructional techniques and formats; establishing and maintaining knowledge management standards, taxonomies, and metadata schemas to ensure consistency and accuracy of information; developing and maintaining knowledge documentation for our products documentation and knowledge transfer: developing and maintaining knowledge management systems and repositories to facilitate the sharing and accessibility of information and resources collaboration: cooprating with the Deployment Lead to ensure appropriate knowledge process and procedures are in place and followed; ollaborating with cross-functional teams to capture required knowledge based on changing products Learning: bing updated on knowledge management trends and technologies and trends in key technologies in our landscape to better deliver on the business training needs requirements-expected : 5+ years of working experience in the similar position doing software knowledge management and training for large multi nationals at least 3-5 years of experience training any of the above-mentioned technologies experience in collaboration with cross-functional multinational teams strong understanding of knowledge management principles, practices, and methodologies experience with knowledge management systems and platforms (e.g., Share Point, Confluence, Knowledge Owl) excellent presentation, facilitation, and communication skills knowledge on how to capture and share the knowledge strong project management and organizational skills, with the ability to manage multiple projects simultaneously excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams strong communication skills with the ability to effectively interact with stakeholders at all levels experience with knowledge mapping, taxonomy development, and content classification knowledge of change management principles and practices certifications in area of Knowledge Management or training excellent presentation, facilitation, and communication skills excellent written and verbal English offered : Hybrid ways of working Private medical healthcare Attractive performance bonus Sodexo pre-paid card Life insurance Employee referral program Wide range of trainings Local and global job opportunities within HEINEKEN Parking space Open bar once a week We are ACCA Approved Employer benefits : sharing the costs of sports activities private medical care life insurance remote work opportunities integration events corporate sports team parking space for employees extra social benefits pre-paid cards christmas gifts employee referral program charity initiatives flexible work from home scheme after pandemic/lockdown open bar on Fridays