training activities: developing and implementing knowledge management policies, and procedures aligned with the deployment roadmap priorities; designing and delivering engaging and interactive training sessions, workshops, and webinars using a variety of instructional techniques and formats; establishing and maintaining knowledge management standards, taxonomies, and metadata schemas to ensure consistency and accuracy of information; developing and maintaining knowledge documentation for our products
documentation and knowledge transfer: developing and maintaining knowledge management systems and repositories to facilitate the sharing and accessibility of information and resources
collaboration: cooprating with the Deployment Lead to ensure appropriate knowledge process and procedures are in place and followed; ollaborating with cross-functional teams to capture required knowledge based on changing products
Learning: bing updated on knowledge management trends and technologies and trends in key technologies in our landscape to better deliver on the business training needs
requirements-expected :
5+ years of working experience in the similar position doing software knowledge management and training for large multi nationals
at least 3-5 years of experience training any of the above-mentioned technologies
experience in collaboration with cross-functional multinational teams
strong understanding of knowledge management principles, practices, and methodologies
experience with knowledge management systems and platforms (e.g., SharePoint, Confluence, KnowledgeOwl)
excellent presentation, facilitation, and communication skills
knowledge on how to capture and share the knowledge
strong project management and organizational skills, with the ability to manage multiple projects simultaneously
excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
strong communication skills with the ability to effectively interact with stakeholders at all levels
experience with knowledge mapping, taxonomy development, and content classification
knowledge of change management principles and practices
certifications in area of Knowledge Management or training
excellent presentation, facilitation, and communication skills
excellent written and verbal English
offered :
Hybrid ways of working
Private medical healthcare
Attractive performance bonus
Sodexo pre-paid card
Life insurance
Employee referral program
Wide range of trainings
Local and global job opportunities within HEINEKEN
Parking space
Open bar once a week
We are ACCA Approved Employer
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
integration events
corporate sports team
parking space for employees
extra social benefits
pre-paid cards
christmas gifts
employee referral program
charity initiatives
flexible work from home scheme after pandemic/lockdown
