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IT Infrastructure Specialist
  • Rzeszów
IT Infrastructure Specialist
Rzeszów, Rzeszów, Podkarpackie Voivodeship, Polska
Klient Pracuj.pl
15. 3. 2025
Informacje o stanowisku

IT Infrastructure Specialist

Miejsce pracy: Rzeszów

Recruitment for

our client for the posiition: IT Infrastructure Specialist.

Your responsibilities

  • Ensures first class IT Support across locations for infrastructure services
  • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Helps to build IT service relationship with customers
  • Overseeing and managing the support queues, ensuring all tickets/requesta are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
  • Support in implementing and providing services
  • Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control, and support of infrastructure services
  • 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services
  • Independent troubleshooting and problem-solving incl. best practice sharing
  • Work within the global team to improve infrastructure services
  • Coordination and escalation of operational issues and solution proposals to Management
  • Collect and analyze end user feedback and complaints related to IT infrastructure services and identify pain points and areas for improvement.
  • Providing periodic reporting and management information on infrastructure performance and operational KPIs
  • Collaborate with cross-functional teams to develop actionable recommendations for improving end user experience based on feedback and assessments.
  • Helps to build IT service relationship with customers across levels and build up professional reputation
  • Develop and deliver training programs and resources to help end users make the most of IT systems and tools, ensuring they can use them effectively and efficiently.
  • Creates strong morale and team spirit within the team while actively fostering wins/successes through results

Employer requirements

  • Bachelor’s degree required
  • Must have 3-5 years’ experience working in information technology and/or equivalent experience
  • 2nd and 3rd level support experience
  • Experience in technical troubleshooting
  • Support coordination across 1st – 2nd – 3rd level teams
  • Experienced in Project Management, especially in global infrastructure
  • Experience in Service Management and/or ITIL Principles
  • Experience in interacting with Senior Management
  • Experience in Client/Server Infrastructures
  • Experience in Microsoft Office Applications and Mobile Device Management
  • Technical and innovation affinity
  • Experience with Apple IOS
  • Experience with Microsoft OS (WIN 10, 11 plus)
  • Very focused in User Satisfaction
  • Experience in working in virtual/distributed teams
  • ITIL Foundation Certificate a plus
  • Communication skills to interface with colleagues from other locations
  • Ability to use own judgment and initiative in problem resolution
  • Understands Incident, Problem and Change Management Principles

What employer offers

  • Private health care for the employee and his family
  • Co-financing for the sport card Multisport
  • Possibility to join life insurance
  • Flexible working hours
  • Competitive salary, adequate to skills and experience
  • Co-financing for holidays, Christmas gifts for employees’ children
  • Opportunity for professional growth and personal development in an international environment
  • Opportunity to implement own ideas and solutions
  • Possibility to develop and participate in trainings
  • Possibility to finance further education (Master’s, postgraduate)

Recruitment stages

  • Your CV undergoes initial screening by our recruiters
  • We e-mail you to ask if we can send your CV to the Employer
  • Check if the message is not in your SPAM folder
  • Having received your consent, we send the CV to the Employer
  • The Employer analyzes and evaluates your CV
  • If the Employer is interested, they will contact you
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

  • Praca Rzeszów
  • Administrator IT Rzeszów
  • Specjalista ds. bezpieczeństwa IT Rzeszów
  • Rzeszów - Oferty pracy w okolicznych lokalizacjach


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