IT Infrastructure Specialist
Miejsce pracy: Rzeszów
Recruitment for
our client for the posiition: IT Infrastructure Specialist.
Your responsibilities
- Ensures first class IT Support across locations for infrastructure services
- Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Helps to build IT service relationship with customers
- Overseeing and managing the support queues, ensuring all tickets/requesta are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
- Support in implementing and providing services
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control, and support of infrastructure services
- 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services
- Independent troubleshooting and problem-solving incl. best practice sharing
- Work within the global team to improve infrastructure services
- Coordination and escalation of operational issues and solution proposals to Management
- Collect and analyze end user feedback and complaints related to IT infrastructure services and identify pain points and areas for improvement.
- Providing periodic reporting and management information on infrastructure performance and operational KPIs
- Collaborate with cross-functional teams to develop actionable recommendations for improving end user experience based on feedback and assessments.
- Helps to build IT service relationship with customers across levels and build up professional reputation
- Develop and deliver training programs and resources to help end users make the most of IT systems and tools, ensuring they can use them effectively and efficiently.
- Creates strong morale and team spirit within the team while actively fostering wins/successes through results
Employer requirements
- Bachelor’s degree required
- Must have 3-5 years’ experience working in information technology and/or equivalent experience
- 2nd and 3rd level support experience
- Experience in technical troubleshooting
- Support coordination across 1st – 2nd – 3rd level teams
- Experienced in Project Management, especially in global infrastructure
- Experience in Service Management and/or ITIL Principles
- Experience in interacting with Senior Management
- Experience in Client/Server Infrastructures
- Experience in Microsoft Office Applications and Mobile Device Management
- Technical and innovation affinity
- Experience with Apple IOS
- Experience with Microsoft OS (WIN 10, 11 plus)
- Very focused in User Satisfaction
- Experience in working in virtual/distributed teams
- ITIL Foundation Certificate a plus
- Communication skills to interface with colleagues from other locations
- Ability to use own judgment and initiative in problem resolution
- Understands Incident, Problem and Change Management Principles
What employer offers
- Private health care for the employee and his family
- Co-financing for the sport card Multisport
- Possibility to join life insurance
- Flexible working hours
- Competitive salary, adequate to skills and experience
- Co-financing for holidays, Christmas gifts for employees’ children
- Opportunity for professional growth and personal development in an international environment
- Opportunity to implement own ideas and solutions
- Possibility to develop and participate in trainings
- Possibility to finance further education (Master’s, postgraduate)
Recruitment stages
- Your CV undergoes initial screening by our recruiters
- We e-mail you to ask if we can send your CV to the Employer
- Check if the message is not in your SPAM folder
- Having received your consent, we send the CV to the Employer
- The Employer analyzes and evaluates your CV
- If the Employer is interested, they will contact you
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".
