Carry out 2nd and 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on BSH-dedicated IAM Products and Services as well as One Identity Manager
Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
Analyze incidents in depth, identify error causes, transfer to and exchange with IAM Problem Management for the benefit of the affected users
Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia
Support specifying, testing, documenting and reporting new support functionalities
Identify new support cases, develop solution approaches for them, align with product responsible
Wymagania
Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
Know-how in area of Identity Management, Identity Master Data Management
General process know-how and ability to make use of it in complex IT environments
Experience in user support within 2L or 3L
Basic knowledge in software development and database technologies (scripting, SQL)
Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage
Motivation / open-minded to work in diverse / multicultural / distributed / virtual teams
Oferujemy
Contract of employment and a competitive salary (together with annual bonus)
Flexible working hours with home office after the pandemic as well
