Informacje o stanowisku
For a medical device company, we are looking for an IT Infrastructure Lead. That is a role without team, focused on managing IT services and operations. This will be first person hired in IT in Poland and will be responsible for 2 other European locations.
Responsibilities:
- Manage and align IT site services for the European offices to improve local support to offices, improve alignment of services with US services, and improve communications.
- Develop and maintain the overall plans/roadmap of IT services required for European offices and personnel.
- Maintain and improve upon 24-hour support solutions including integration of 3rd party support organisations and automated alert/notification mechanisms.
- Represent European needs in Sprint Planning, Roadmap development, and process improvement.
- Partner with local business leaders and IT leadership to understand business needs and align on recommended business solutions, including the evolution and improvement of existing IT services.
- Develop relationships with key stakeholders, provide management with key metrics and ensure successful business value related to any technology deployed to the company
- Management of key contracts for end user support and products specific to European needs.
Who we are looking for:
- Experience in providing the IT service desk support in a globally distributed enterprise environment
- Expertise is troubleshooting and resolving hardware and software issues with Windows and Mac Laptops, printers and other IT equipment.
- Strong understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
- Strong vendor management and negotiating skills
- Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PCs.
- Experience with MDM tools such as Intune, JAMF, etc
- Good knowledge and experience in supporting network switching, routing, and security.
- Excellent organizational and problem-solving skills. The ability to effectively deal with ambiguity and assignments that require strategic thinking with minimal direction.
- Fluent English
Offer
- Employment contract, bonus system
- Hybrid model of work
- Private medical care insurance
- Challenges in shaping new role in a growing organisation
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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