As an IT Helpdesk Specialist, you will be working for our client, a leading company in the media and entertainment sector, providing technical support to end users. You will serve as the first point of contact for users experiencing IT-related issues, ensuring quick and efficient resolution within established SLAs. You will collaborate closely with cybersecurity teams, service technicians, and second and third-line support to continuously improve IT services and provide an optimal user experience.
Join Our Team and Be the Tech Hero Behind Seamless IT Support!
Kraków or Warsaw-based opportunity!
responsibilities :
Provide technical support to end users for software, hardware, and network issues
Maintain IT security standards in collaboration with cybersecurity teams
Troubleshoot and resolve IT incidents and service requests according to SLAs
Manage user rights and groups within Active Directory
Plan and implement software and hardware update policies
Support specialized IT systems as part of first-line Helpdesk support
Prepare, configure, and secure IT equipment and accessories
Manage IT inventory, including hardware, software licenses, and accessories
Assist users both remotely and on-site in Warsaw and Kraków
requirements-expected :
Youre ideal for this role if you have:
3+ years of experience in an IT Helpdesk or technical support role
Strong troubleshooting skills in Windows operating systems and common software applications
Familiarity with ISO 9001, ISO 27001, or equivalent industry certifications
Experience managing user accounts and permissions in Active Directory
Familiarity with ITIL framework and incident management processes
Ability to diagnose and resolve LAN and WiFi connectivity issues
Experience working with IT security policies and best practices
Experience collaborating with external vendors for hardware and software support
Willingness to continuously improve IT support processes and contribute to knowledge base development
Strong communication skills in Polish and English
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
