Prompt troubleshooting upon receipt of support requests (research and problem-solving);
Provide reliable user support with a high level of user satisfaction and technical expertise;
Feedback from team and managers actioned;
Encourages the use of best practice across the team, including documenting and sharing with others;
Set up workplaces for new employees;
Register, maintain and block accounts in the companys services;
Install and set up the necessary software;
Work remote users;
Keep track of all equipment, conduct regular inventory checks, and handle equipment receipts and shipments;
Write manuals for software and/or services for company employees.
requirements-expected :
At least 2 years of experience working in a similar position;
Higher education;
Admin-level PC skills (Windows, *nix);
Proactivity and independence in daily work, quick response to requests;
User-oriented approach;
Knowledge of ITIL standards & practices;
English proficiency: enough to read technical documents;
Excellent communication skills (written/verbal);
Upper-Intermediate Russian proficiency.
offered :
The opportunity to bring your ideas to life in an international company with a multimillion audience: G5 games are played by 250 million users worldwide;
Official employment in one of our locations or remotely under a contract;
Maintaining a work-life balance of employees: remote work and flexible hours, sports reimbursement, and health insurance payment;
Charitable activities: you can initiate your own project with the companys support or participate in G5 Charity events;
Opportunities for professional development: access to resources for creating your own projects within R&D, an internal educational platform, and training webinars covering various specialties;
Language courses: free English lessons, speaking clubs for all proficiency levels, and free study language of the country of relocation;
Entertainment: corporate events and team buildings, master classes for adults and children, webinars with guest speakers, coffee talks, quizzes, and contests.
