Informacje o stanowisku

Our client is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, they rigorously innovate to improve the health of animals and benefit their customers, while fostering an inclusive, cause-driven culture for almost 6,000 employees.

• Up to 80 PLN net + VAT/h (B2B)
• Up to 11,000 PLN gross (contract of employment)

Employment Type : B2B/CoE

Work Model : On site

Location : Warsaw

Recruitment Process

Stage 1 : Phone call with {skills} matter recruiter (15-30 min)

Stage 2 : Online technical meeting with manager and specialist (60 min)

Stage 3 : Online meeting with manager (30 min)

Your Daily Tasks

• Provide first and second level support to end-users via phone, email, remote access, or on-site visits.
• Diagnose and troubleshoot hardware and software problems, including operating systems, applications, network connectivity, security, and peripherals.
• Repair, replace, or upgrade faulty or outdated IT equipment and devices.
• Install, configure, and deploy new IT equipment and devices, following established procedures and standards.
• Manage and track IT assets, inventory, and licenses, ensuring compliance and accuracy.
• Support and maintain mobile devices, such as iPhones and Android, and their related applications and services.
• Document and update IT incidents, requests, changes, and solutions in the ITIL system (ServiceNow).
• Escalate complex or unresolved issues to the appropriate level of support or vendor.
• Follow IT policies, procedures, and best practices, and adhere to security and quality standards.

Minimum Requirements

• Minimum of 3 years of IT experience in a mid-size company (minimum 250 users)
• Excellent knowledge of the Windows operating system, Microsoft Office applications, and common IT tools and software.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
• Good communication and interpersonal skills, with the ability to interact professionally with end-users, colleagues, and vendors in Polish and English.
• High attention to detail, accuracy, and quality.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
• Experience in mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Experience with conference room technologies (MS Teams Room, Audio/Visual Equipment)

Added Value for You

• Free access to the e-learning platform
• Private medical care
• Multisport card
• Access to the cafeteria system
• Free English classes
• Work in an international environment

Something About Us

{skills} matter is a recruitment agency, we specialize in the IT area. We focus on candidate experience, professionalism, and honesty. We will help you achieve your professional goals and develop your career.

Warszawa - Oferty pracy w okolicznych lokalizacjach