As an IT Helpdesk Coordinator, you will be working for our client, a leading provider of digital and broadcasting services, ensuring seamless IT support for end users. You will oversee a team responsible for resolving incidents and service requests related to workstations, software, and network connectivity. This is an exciting opportunity to work in a dynamic, multilingual environment, supporting specialized IT systems and contributing to continuous service improvements.
Join Our Team and Be the Tech Hero Behind Seamless IT Support!
Warsaw-based opportunity!
responsibilities :
Coordinate and oversee IT Helpdesk support services
Manage and resolve IT incidents and service requests efficiently
Ensure compliance with SLAs and IT service management best practices
Administer user access rights and Active Directory group policies
Plan and implement hardware and software updates
Provide remote and on-site technical support
Maintain an up-to-date inventory of IT equipment and licenses
Collaborate with cybersecurity teams to enhance IT security measures
Develop and maintain knowledge base documentation
Work closely with second and third-line support teams
requirements-expected :
3+ years of experience in IT Helpdesk coordination or IT support management
Strong knowledge of Windows operating systems and IT infrastructure
Experience managing IT inventories and asset tracking
Ability to work collaboratively in a team-oriented environment
Strong organizational and multitasking abilities
Familiarity with Active Directory and user access management
Understanding of ITIL service management framework
Ability to troubleshoot LAN and WiFi network issues
Excellent problem-solving and communication skills
Fluency in Polish and English (written and spoken)
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
