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IT Helpdesk Analyst
  • Wrocław
IT Helpdesk Analyst
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
PPG Global Business Services Poland Sp. z o.o.
16. 9. 2024
Informacje o stanowisku

technologies-expected :


  • Microsoft Excel
  • SAP

responsibilities :


  • Strong customer service skills and the ability to deal with all types of customer service requests related to IT.
  • Ability to effectively interact with a diverse user base
  • Learn the following infrastructure support components
  • PPG standard hardware, tools & utilities
  • Server operating systems, tools & utilities
  • IT networks and voice services
  • IT security and Disaster recovery
  • Process control and monitoring
  • Develop effective troubleshooting skills
  • Good technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
  • Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.

requirements-expected :


  • Four year degree or higher in Information Systems Management, Computer Science, Engineering, a related discipline or equivalent experience is desired
  • 1-2 years of IT customer service or a related discipline experience
  • Analytical and conceptual skills
  • Strong oral and written communication skills
  • Strong systems and process orientation
  • Must be comfortable working remotely and lack of face to face time with colleagues and managers

benefits :


  • sharing the costs of sports activities
  • private medical care
  • remote work opportunities
  • extra social benefits
  • employee referral program

  • Praca Wrocław
  • Administrator IT Wrocław
  • Specjalista ds. bezpieczeństwa IT Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


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