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IT Helpdesk @ SpotOn
  • Kraków
IT Helpdesk @ SpotOn
Kraków, Kraków, Lesser Poland Voivodeship, Polska
SpotOn
18. 11. 2025
Informacje o stanowisku

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Here’s a bit about what we have to offer:

  • Competitive pay: 8100 - 10100 PLN net on B2B
  • Training budget 3500 PLN gross per year.
  • Access to e-learning platforms (O’Reilly).
  • Fully paid private healthcare in LuxMed.
  • Access to the Worksmile platform with a monthly top-up.
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
  • Group English classes with a native speaker.
  • Equipment: MacBook Pro, monitor and a keyboard & mouse set.
  • New, modern, bright and comfortable office space in the city centre.
  • A lot of free parking spots around the office.
  • Access to the company’s library.
  • Great working atmosphere.
  • Chill out room with a PlayStation, and mini gym.
  • Free snacks and beverages in a kitchen.
  • Company parties and social activities.
  • Employee referral program.
  • Relocation Package within Poland.

What skill are we searching for?

  • 1 year in similar Helpdesk role or 2 years in technical support
  • 1 year with Google Apps for Business or similar service
  • 1 year with Okta or similar service
  • High school diploma
  • Basic Knowledge of Okta User/Group Management
  • Basic Knowledge of Google Workspace User/Group Management/Administration
  • Basic Knowledge of Macintosh and Windows Configuration and Administration
  • Moderate Skill in Troubleshooting Desktop Hardware
  • Basic Skill in Upgrading and basic repair of PC hardware
  • Basic Knowledge with Networking Technologies
  • Basic Knowledge in VoIP Softphone and Telephony Services
  • Good US English verbal and written communication skills (multi-lingual preferred)

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Here’s a bit about what we have to offer:

  • Competitive pay: 8100 - 10100 PLN net on B2B
  • Training budget 3500 PLN gross per year.
  • Access to e-learning platforms (O’Reilly).
  • Fully paid private healthcare in LuxMed.
  • Access to the Worksmile platform with a monthly top-up.
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
  • Group English classes with a native speaker.
  • Equipment: MacBook Pro, monitor and a keyboard & mouse set.
  • New, modern, bright and comfortable office space in the city centre.
  • A lot of free parking spots around the office.
  • Access to the company’s library.
  • Great working atmosphere.
  • Chill out room with a PlayStation, and mini gym.
  • Free snacks and beverages in a kitchen.
  • Company parties and social activities.
  • Employee referral program.
  • Relocation Package within Poland.
,[On a daily basis, you will:, Keep regular office hours in assigned SpotOn office, Handling tickets for tasks such as:, User administration (onboarding, offboarding, changes, resets, unlocks, etc), Desktop support (hardware, software, imaging and services), Licensing (provisioning and deprovisioning), Assigning hardware, testing, provisioning, and shipping to employees and contractors, Enrolling computers in security devices (e.g. MDM, EDR, etc.), Receiving returned equipment, performing diagnostics, image and and submit for repair as needed, Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them, Auditing (Users and Accounts) Requirements: Okta, google apps Additionally: Training budget, Private healthcare, English lessons, Support for relocation, Employee referral bonus, Flexible working hours, Small teams, Lunch card, Free snacks, Free parking, Modern office, Kitchen, Free coffee, Bike parking, Playroom, Shower, Free beverages, No dress code, Free lunch.

  • Praca Kraków
  • Administrator IT Kraków
  • Specjalista ds. bezpieczeństwa IT Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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