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We are looking for an IT HelpDesk person to join our team and ensure the continuity of our employees operational work by resolving IT incidents and hardware failures. Together with the team, you will process requests for application permissions and standard orders for IT services, classify and process requests to other IT teams, work with service technicians who carry out IT orders requiring on-site support at the users location.
minimum 2 years of experience in a similar position, preferably in an international corporation and/or a large organization with over 100 employees
knowledge of Active Directory
higher education in computer science or a related field
knowledge of MS Windows systems in terms of installation, configuration, and use
knowledge of MS Office applications in terms of installation, configuration, and use
basic knowledge of computer networks
knowledge of VPN-related issues
communicative English
communication skills and the ability to build positive relationships with internal customers
willingness to work shifts
experience in remote work with end users
We are looking for an IT HelpDesk person to join our team and ensure the continuity of our employees operational work by resolving IT incidents and hardware failures. Together with the team, you will process requests for application permissions and standard orders for IT services, classify and process requests to other IT teams, work with service technicians who carry out IT orders requiring on-site support at the users location.
,[managing basic user access to computer resources, reporting failures/malfunctions of IT and telecommunications equipment/systems to external services, expanding and configuring IT and telecommunications equipment, installing and configuring operating systems and application software, providing users with IT and telecommunications support and service as a first point of contact, recording/classifying all incoming requests and assigning them the appropriate priority, participating in the process of diagnosing, recording, and issuing equipment, handling requests in the shortest possible time, searching for the best and fastest solutions to problematic situations Requirements: Windows, Active Directory, VPN, Ticketing tool Additionally: Sport subscription, Private healthcare, International projects, Friendly atmosphere, Integration events, Multisport, Cafeteria system.