.
IT Help Desk Support Specialist
  • Kraków
IT Help Desk Support Specialist
Kraków, Kraków, Lesser Poland Voivodeship, Polska
AML RightSource
16. 3. 2025
Informacje o stanowisku

about-project :


  • The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
  • Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.

responsibilities :


  • Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
  • Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
  • Follow-up ticket requests and escalate if needed.
  • Manage Windows and MacOS and device deployment by MDM solutions.
  • Act as primary responsible for / support IT part of on- and off-boarding processes.
  • Observe and enforce group IT guidelines and IT standard operating procedures.
  • Keep internal documentation up to date.
  • Manage and logistic IT equipment.

requirements-expected :


  • 1 year of experience in a similar role
  • Fluent in English, both written and spoken.
  • Knowledge of Windows 10/11 and MacOS.
  • Knowledge of Microsoft 365 suite and other Microsoft applications and products.
  • Very good customer service support skills.
  • Excellent communication and problem-solving skills.
  • Ability to work well in a team and under tight deadlines.

offered :


  • Full-time employment under a contract of employment.
  • Participation in development projects carried out for international clients worldwide.
  • Gaining a variety of experience around AML / KYC Access to an internal training platform.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Friendly work atmosphere in a cooperation-driven team; Convenient office locations.

benefits :


  • private medical care
  • flexible working time

  • Praca Kraków
  • Administrator IT Kraków
  • Specjalista ds. bezpieczeństwa IT Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


    89 650
    10 006