Installing, commissioning, maintaining, and troubleshooting IT Hardware at various locations
Supporting locations throughout Poland and, if necessary, throughout Europe as 2nd level support remotely via e-mail/ticket or telephone as well as through occasional on-site visits
Hardware inventory at the locations and thus - together with the 3rd level support as part of a virtual product team
Working on integration projects on site, e.g. setting up workstations and supporting specialist teams (3rd level support) as the "executive arm" according to their instructions
Close contact with the helpdesk (1st level support) in order to continuously improve service quality together
You classify and document requests in the ticket system and process them independently or forward them to the respective specialist teams
Utilizing ITSM tool for efficient registration, documentation, and tracking of service requests, incidents, and maintenance activities to ensure streamlined IT operations
Collaborating with internal teams to address customer needs effectively
Working in an international environment with IT colleagues in other countries
Ensuring compliance with company standards, safety regulations, and industry best practices
Maintaining up-to-date knowledge of product advancements and technological developments
Travel to client sites across Poland, with the possibility of occasional travel to other European locations if required
requirements-expected :
Proven experience in a IT field service, IT technical support or 2nd level support
You have already 1-2 years of professional experience in the IT sector
Proficiency in using IT Tools and software
Strong communication skills and customer-focused mindset
Ability to work independently and manage multiple assignments efficiently
Fluent in Polish and English (both written and spoken)
Valid drivers license and willingness to travel
offered :
Stable employment based of employment contract with competitive salary and benefits package
Comprehensive training and career development opportunities
A dynamic and challenging work environment with opportunities for professional growth
Supportive team culture and exposure to cutting-edge technology
